IMPORTANT - CALLING GUIDELINES (PLEASE READ CAREFULLY)
Calling Time: Monday to Friday, 10:00 AM to 3:00 PM ONLY. No calls on Saturday, Sunday, or public holidays.
WhatsApp Message Required BEFORE Call: You MUST send a WhatsApp message first explaining why you want to call. After sending the message, the support team will respond and then you may call. This helps us understand your issue better and serve you efficiently.
WhatsApp Message Format: "Hello, I am [Your Name], registered under [Beneficiary Name]. My issue is [brief description of your problem]. Please advise when I can call."
No Direct Calls: Calls without prior WhatsApp message will not be answered. Please respect this process.
REGISTRATION SUPPORT
For new registrations, document submission, application status, and eligibility queries.
EDUCATION SUPPORT
For online classes, study materials, doubts, counselling, and offline class queries.
MARRIAGE ASSISTANCE
For ex-gratia marriage assistance, claim process, document verification, and status updates.
DONATION SUPPORT
For donation receipts, 80G certificates, payment issues, and contribution queries.
TECHNICAL SUPPORT
For website issues, login problems, payment gateway errors, and app-related queries.
GRIEVANCE REDRESSAL
For complaints, disputes, unresolved issues, and escalation matters.
OUR OFFICE LOCATIONS
Visit us at any of our regional offices during working hours
Gopalganj
KH No. 123, Near Gandhi Chowk, Gopalganj - 841428
Siwan
First Floor, Rajendra Complex, Thana Road, Siwan - 841226
Muzaffarpur
C-42, Bhagwanpur Chawk, Muzaffarpur - 842001
Patna
3rd Floor, Maurya Lok Complex, Dak Bungalow Road, Patna - 800001
Head Office
(Registered Office) Patna
Before You Contact Support
Please have your Registration ID and Beneficiary Name ready
Registration ID
Beneficiary Name
Registered Mobile
WhatsApp Message Template (Copy & Paste):
⚠️ Calls without prior WhatsApp message will NOT be answered. Please follow the process.